Starting to sell on eBay? These simple 10 Do’s & Don’ts Of Selling On eBay will help you get started.
- You’re starting a Business:
We all have heard of the famous saying – “As you sow, so shall you reap”. Don’t take the business lightly even if you doing it part time or as a hobby. If you won’t put consistent effort, you will not get consistent results. You can not through a bunch of listings and forget about them and expect it to make you hundreds or thousands of dollars. Put some thought into it, understand the market and the current trends, just don’t list anything and everything that you see.
- There’s nothing as the perfect listing:
You can not get everything right from the first day. You might make errors with title, or the shipping or the product information or may be the pictures ( I still sometimes do after 2 yrs!) but that’s O-K-A-Y. As time goes on, you’ll get a hang of it. Sale or no sale, there’s always room for improvement. There are tens of thousands of sellers selling on eBay and all have their own styles. It’s a process of trial and errors that would help you find your style.
- Keep Going:
Keep listing, keep learning. If you won’t list any new items, make changes in the existing ones and just leave your eBay account your items would stop showing in the eBay searches. I’ve had it happen with me and it surely affects your sales. Part time or full time, it is not a “list and forget” kinda thing. eBay prefers sellers with activity. It can be editing titles, adding new items, changing prices, putting items on sale or promotion, any and every activity on your account counts.
- Add and Delete:
It’s not just about adding and adding new listings. If you items that haven’t sold in over 30 days, delete them before you add new ones. eBay provides each seller with a set number of free listings. If you’ll only focus on listing and not deleting the stagnant items, you’ll end up paying high listing fees.
- Add Pictures:
Always upload clean and clear pictures that would help your customer understand what you are selling, how it looks and how it can be used. Always have high resolution pics. If you searching for similar pics for a product on google, find the exact one. If not, you can use the same pic 2 – 3 times in your listing.
- Free Shipping:
Statistics show that 46% customers abandon their shopping cart if free shipping is not offered; whereas 75% customers will purchase more when free shipping is offered. Therefore, always offer free shipping with your products. If your supplier is charging shipping cost, add that to your product cost along with taxes and other charges and offer free shipping. Customers don’t mind paying extra if they are getting free shipping for their products.
- Bundle Items:
Bundling items is an easy way to get high profits. If you selling a pair of bar stools, adding kitchen dining table and converting it into a set will get you higher profits in comparison to just selling bar stools. Instead of charging a lower price than your competitor, look for ways to justify your higher price.
- Always stick to PayPal:
PayPal not only the preferred source of payment for eBay but it also offers you protection as a seller in case of issues with buyer.
- Answer to queries ASAP and Provide excellent Customer Service:
Whenever you get queries from a buyer, answer them ASAP. If you’ll delay in replaying, there are chances that the buyer would buy it from someone else. Customer Service is very essential for repetitive customers and getting good referrals and feedback. You can go a long way with good customer service.
- Take 5 before answering:
I know I’m contradicting my last point. But, there will be times when you’ll have disturbing, annoying or frustrating customers, that you would want to punch in the face (I’ve had them and still get them sometimes!), may be messaging you after 2 hrs of placing order to ask if you shipped it out or be impatient about their orders or make some other irrelevant and dumb demands. Remember, you are running a business, the buyer on the other end may not know anything about it. So relax, take 5 and decide what you want to answer and move on with your day. Don’t let it get on to you.
Would love to hear your eBay selling experience in comments below. Don’t forget to share your list of Do’s and Don’ts.
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Start by doing what is Necessary; Then do what’s Possible; And suddenly you’re doing the Impossible.